FAQ

Why is the store closed?

If the store is closed it will be either due to updating inventory or because Gloomie & Grimm is attending a local event. There should be an explanation on the website landing page alongside when the store will reopen. 

How long before my order ships?

The ship time will be 7 to 10 business days. If your order should take longer an email will be sent informing you of any issues that have prevented/delayed shipment (wrong address, incomplete address, inventory error, etc). 

How long will my order take to get to me after receiving a shipping confirmation? 

Domestic orders should arrive within 3 to 5 days of your shipping notification. However, Gloomie & Grimm has no control over the length of time it takes the carrier to deliver the package once the mail carrier has possession of it. 

Can I make a suggestion for a piece of art or other products to be made?

If you have an idea you would like to share, please email Gloomie through the contact page. This isn't a guarantee the idea will become a product, but it will be reviewed and taken into consideration as new works are created! 

Can I donate to support your work versus purchasing items?

The 'Tip the Artist' item in the shop has been specially designed to not charge tax or shipping if it is the only thing purchased and is a great way to support Gloomie & Grimm. You can also commission Gloomie for a digital piece of art or pet portrait!

I have another question about my order that isn’t listed here. What do I do?

Please email Gloomie through the contact page with any additional questions or concerns.